To earn the designation of board-certified case manager (CCM®), persons who seek this credential must be of good moral character consistent with the CCMC Code of Professional Conduct, meet eligibility requirements, meet acceptable standards of quality in their practice, and must demonstrate that they possess an acceptable minimum level of basic knowledge with regard to the case management process based on the criteria described in this guide. The certification is valid for five years. It is achieved by satisfying employment requirements, achieving a passing score on the CCM examination and by meeting specific licensure/certification and/or education requirements. The examination is based on a body of knowledge that encompasses laws, public regulations, and the delivery of case management services as practiced within the United States